Support

Something not working, or not working the way you expected? Here is the order to go in.

1. This guide

Use the contents on the right, or your browser's find-on-page. Most “how do I…” questions are answered somewhere in Book tasks or Database tasks.

2. Frequently asked questions

Common errors and their fixes are collected on the website: /common-errors.html. Start there for anything that looks like an error message rather than a question about how to do something.

3. Write to us

Use Help › Support… in the program: it first checks whether a newer version is out, then opens the feedback form on the website with the program version and licence already filled in.

To get a useful answer on the first reply, tell us:

• the version of All My Books, from Help › About;
• your version of Windows;
• what you did, what you expected and what happened instead;
• the exact wording of any error message — a screenshot is perfect;
• roughly how big the collection is, and whether it lives on a local disk, a network share or a cloud folder.

4. Send a report from inside the program

If the program misbehaves without crashing, press Ctrl+Alt+Q. That sends us a technical report about the state of the program, the collection and the environment — usually far more useful than a description, and often what support will ask you for. If All My Books crashes, it offers to send the same kind of report by itself.