www.bolidesoft.com

[Alex]

Hi,

I have a problem when I try to import information from an online database.

It gives the following error ; "cannot connect!"

screenshot


My internet connection is fine
I have tried to dissable my firewall but that had no effect.
I am not using a proxy.

Thanks for any help!

Kind regards,
Alex

[bolide]

Alex, please make sure you are able to open web sites with Internet Explorer. All My Movies uses IE engine to query the online databases.

possibly, you set "work offline" checkbox in the "File" menu of Internet Explorer.

[Alex]

Thx a lot for the fast help!
I am using Firefox as my browser so I didn't notice the IE was set to "work offline"

Great job Bolide!

Alex

[Steve]

I just started having the cannot connect problem.
Was working ok after install, today getting error. Only seems to be a problem with scanner lookup.

IE is NOT set to work offline.
I can put in a movie title by hand and it works fine.

Does the program go somewhere else to lookup UPC scanner code?

[bolide]

Steve, can you show the example of barcodes you failed to lookup?
I hope they help us to solve this issue

[Steve]

Hi,

(F6) Add movie by barcode
It was all movies I tried to enter. It wasn't just scanned bar codes. If I entered the bar codes manually, it would fail as well. It looks like it is working again today. It appears that the bar codes are looked up on a different site that may have been down over the weekend? I couldn't find any entry that showed or let me set the location of that lookup.

If I entered a movie name on the (Ins) Add movie screen, it would lookup fine.