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No Support ?

 
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waxmask



Joined: 05 Dec 2005
Posts: 1
PostPosted: Mon Dec 05, 2005 12:06 pm    Post subject: No Support ? Reply with quote
I was wondering if this is a hoax or not. I tried to buy a key (I know it could take about 1 or 2 days) but somehow something went wrong, it seems my payment was made , still I got a error message saying I should state my Country, I did and tried to resupply it, it'said I allready payed for it. But now I didnt get any receipt in my mail for paying or a key. I submitted my question in the support section but still I think there is NO support at all! Please reply when there is support and this issue can be resolveld quickly.

Thanks!

P.S. For all other users I would advise to postpone any payments you wanted to make to this site until my issue is resolved which I will state when properly done!
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rogerg3



Joined: 28 Nov 2005
Posts: 5
PostPosted: Tue Dec 06, 2005 9:30 am    Post subject: Soggy/Slow support Reply with quote
Sad I have noticed the same thing, an important posting in two of the boards plus an email to Bolidesoft and no support so far. Too bad, this title is full of potential and I would like to purchase it.
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bolide
Site Admin


Joined: 04 Aug 2005
Posts: 585
PostPosted: Tue Dec 06, 2005 4:57 pm    Post subject: Re: Soggy/Slow support Reply with quote
We had transferred our office. And just installed the good Internet connection. Last 3-4 days we used Internet over mobile phone (GPRS) and therefore only reistration keys were sent.
Sorry!
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Guest
PostPosted: Tue Dec 06, 2005 9:17 pm    Post subject: Reply with quote
Ok got a key now thru your reseller.
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Cardinale



Joined: 19 Aug 2005
Posts: 19
PostPosted: Wed Dec 07, 2005 2:34 am    Post subject: Reply with quote
Must say that my purchase experience was painless. Support has been EXCELLENT both via email and through the forums...whether the answer comes from another user or bolide software. Just look through the forum...hard to find a post without an answer...and if it is a bug/preference change that can be fixed it almost always is fixed in the latest version. Sometimes within a couple weeks. Amazing. Support this software
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